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How can physiotherapy help me?

Our physiotherapists will aim to reduce your pain and help get you active again as fast as possible. We will diagnose your injury and identify the cause of your pain and then provide an individualized treatment plan that includes manual therapy techniques, strengthening and corrective exercises. We will also take the time to explain and educate you about your injury and then implement strategies to help reduce this risk of reinjury and reduce your pain

How long does a physiotherapy treatment session last?

Your initial treatment is for about 45 minutes. The following treatments are 30 minutes in duration. Each treatment is one on one with our physiotherapist’s undivided attention and with no interruptions. Each treatment will be tailored to your specific rehabilitation needs.

What should I expect at my first appointment?

When you visit for the first time, your Physiotherapist will take a full case history. A physical examination of your problem will be performed and you might be asked to move certain parts of your body. During the examination and treatment, you may need to take off some of your clothing so the Physiotherapist can assess. (You are welcome to have a support person in the therapy room if it makes you more comfortable). Your Physiotherapist will also palpate specific areas of your body which indicate the areas of your body where you may have a loss of mobility and that may contribute to your problem. The Physiotherapist will discuss treatment options and explain your diagnosis. You may be referred for an X-Ray or scans. In addition to the commencement of your treatment, you may be given a series of simple exercises to assist in your treatment and help prevent further incidents.

Patients are encouraged to ask as many questions about their diagnosis and treatment as they need. If the Physiotherapist is unable to help you, they will do their best to refer you to the most appropriate Doctor, Specialist or Therapist.

How many treatments will I need?

Unfortunately, there is no black-and-white answer to this question. No two people are exactly the same. There are many factors that may influence the rate at which you recover from your injury, these may include the type and nature of the injury, the severity of the injury, your previous history, your goals, your age and current health and your participation in any rehabilitation. Your physiotherapist will be able to provide you with a more accurate estimation following a thorough assessment.

Massage Therapy

What can I expect in my first Massage appointment?

On the day of your confirmed appointment, you should arrive 15 minutes early to complete the required documentation including your client intake form, which will give your therapist background information regarding your health and lifestyle and why you’re seeking treatment.

Generally, if treating the full body, the therapist will then leave the room so clients can disrobe to their underwear and lay face down on the massage table, covering themselves with the towel available. Your therapist will then return and adjust the table, cushioning and towels to ensure your comfort during treatment.

During treatment you are free to chat to your therapist or remain silent – it’s entirely up to you!

After your treatment your therapist will leave you to re-dress and then meet you at the reception desk to rebook.

How long should I book my appointment for?

Generally, massage appointments are for 60 minutes to ensure that sufficient time is given to discuss the main concerns and incorporate treatment. If you have a condition that you believe will not require this amount of time, please feel free to contact us to discuss this and we will work to accommodate requests. We also offer 30 minutes, 45 minutes and 90 minutes sessions as well.

Is it normal to feel sore after a massage?

It is very common for muscles to be sore for up to two to three days after a massage, especially if it has been an extended period of time between treatments. This is completely normal and nothing to be worried about. We recommend gentle movement, and increasing your fluid intake to help your body recover.

Massage therapy visits are always one on one, and duration is based on your appointment time booked.

What if I arrive late for my appointment?

We understand the ‘life happens’ & we try to be as flexible and accommodating as we can for all clients.   However, late arrival could result in shortened treatment time, so as not to delay the following client & you will be charged accordingly.  As you can appreciate, we have other clients arriving on time for their appointment so we need to ensure their session is on time.  However, if we have had a cancellation or do have time available, we may be able to extend your session for the full massage or treatment time frame.  If you are running late we are unable to ‘make up’ time at a later date.

Chiropractic Treatment

What can I expect on my first visit?

On your first visit arrive about 15 minutes early. You will be asked to complete our intake forms. These forms gives your chiropractor great insight into your current condition and health history. Your chiropractor will then take you through a thorough clinical history, a comprehensive physical, neurological and postural examination. X-rays may be required. From there your chiropractor will give you a brief explanation of their findings and if clinically indicated you will receive your first treatment.

What is a chiropractic treatment?

A chiropractic treatment/adjustment is the skill of using a specific force in a precise direction, applied to a joint that is fixated, “locked up”, or not moving properly. This adds motion to the joint, helping the joints to gradually regain more normal motion and function. The purpose of this safe and natural procedure is to permit improved spinal function, improved nervous system function, and improved health.

Since significant trauma can occur at birth, many parents choose to have their newborns checked for any spinal health related problems. Later, learning to walk, riding a bicycle, and other childhood activities can cause spinal health related problems.

While a bandage and some comforting words can help a skinned knee, the potential underlying structural damage to the child’s spine, skull, pelvis and extremities is the unique domain of a chiropractor.

Many childhood health complaints that are brushed off as “growing pains” may be able to be traced to the spine. Regular chiropractic checkups may be able to identify these problems and help avoid some of the health complaints seen later in adults.

Am I too old for chiropractic care?

More and more people are consulting chiropractic doctors, especially in their later years. With growing concerns about over-medication and the side effects of combining various prescription drugs, safe, natural chiropractic care is growing in popularity.

Restoring better spinal function can help improve mobility, vitality, endurance, and appetite. Many patients report improvements with arthritic symptoms and other chronic ailments often associated with the aging process. The adjusting technique used by your doctor will be modified for maximum comfort and results. As we get older and wiser, the simplicity and effectiveness of chiropractic care become more and more obvious.

For how long will I need chiropractic care?

Spinal problems, neglected since early childhood, may require ongoing supportive care for optimum spinal function. These long-standing problems are often associated with muscle weakness, soft tissue damage, and degenerative changes to the spine.

Most patients find that periodic chiropractic checkups help keep them in tip-top shape. Those who are active, have stressful jobs, or want to be at their very best, find that a schedule of preventative visits are helpful in the maintenance of good health.

Some patients seek chiropractic care only when their ache or pain becomes unbearable. While this style of “crisis management” is usually more costly and time consuming, chiropractors stand ready to help all patients, regardless of their health goals. How long you decide to benefit from chiropractic care is always up to you.


What is acupuncture?

Acupuncture is a form of therapy in which fine needles are inserted into specific points on the body.

Is acupuncture safe?

Yes. Potential risks are outlined in the consent form. The own risk over 1% is bleeding and serious side effects are very rare – less than one per 10,000 treatments.

Does acupuncture work?

Yes. There are many large studies on acupuncture, and it is statistically significantly better than placebo. The specific techniques used are clinical proven. Many patients, such as headache sufferers, experience immediate relief of symptoms

Do I need to prepare for the treatment?

Generally no. However, we recommend you having routine meals, avoiding coffee 2 hours before the consultation, and choosing cloth with easy access to forearms and legs


I want to get foot orthotics; how do I go about this?

Please book in for an initial consultation with one of our Pedorthists. At this appointment we can diagnose your condition and take a scan/impression of your foot.

What should I bring with me to my initial consultation?

Please bring a doctor’s referral and footwear you use for exercise, work/school and common casual shoes (lower limb issues only).

Do you sell compression stockings?

Yes we do. All stockings are ordered and can take up to a week to arrive.

How long will the orthotics take to make?

Custom devices such as Foot Orthotics take approximately 2 weeks to fabricate.

Back Braces

What is a Back Brace?

It’s easy to be confused about what constitutes a back brace—of course, there are plenty of consumer-targeted devices that will stabilize the back. Back braces can come in metal or plastic and are designed to support the back. They protect areas ranging from the entire body to just the lower back. No matter what design, back braces are typically used to encourage healing by reducing the workload on the back.

Should I be wearing a Back Brace?

Many of you who suffer from lower back pain from a herniated disk or degenerative disk disease may consider using a back brace to relieve pain. Although most individuals who use back braces have either a herniated disk or degenerative disk disease, consulting with a professional is the best way to determine if a brace will be beneficial in your unique case.

How can a Back Brace help?

Back braces provide muscular and spinal support in the lower back. By keeping your body in the correct alignment, a back brace keeps pressure off your spine. Since this is most likely the primary cause of your pain, back braces can lessen the pressure on your back and promote comfort.

How often should I wear a Back Brace?

Every person and their situation is different, so this answer will vary case-by-case. However, as a general rule of thumb, the more pain you experience, the more often you should use a brace. Wearing a brace can help you get through your busy day. It can provide much needed relief for patients with either acute or chronic back pain.


What is naturopathic medicine?

Naturopathic medicine is a distinct primary health care system that blends modern scientific knowledge with traditional and natural forms of medicine. It is based on the healing power of nature and it supports and stimulates the body’s ability to heal itself. Naturopathic medicine is the art and science of disease diagnosis, treatment and prevention using natural therapies.

How does naturopathic medicine compare to conventional medicine?

Both are doctors, both provide primary care and both are similarly trained. The primary differences between naturopathic and conventional medicine are the philosophical approach and the therapies used. Naturopathic doctors (NDs) treat patients as individuals by addressing the physical, environmental, lifestyle, attitudinal, and emotional aspects of health. This allows naturopathic doctors to find and treat the cause of the disease using a variety of therapies. Conventional doctors generally address and treat the symptoms of disease and use pharmaceutical therapies or surgery.

How long are appointments with Naturopathic Doctors?

ND visits vary between 15-60 minutes. Typically initial consultations are 1 hour in length, and follow-up visits range between 15 and 45 minutes. At an appointment with a Naturopath you are asked various questions about your main health concerns, diet, lifestyle, prior health history, family medical history, medications & supplements you are taking, as well as anything else pertinent to your health goals.

How often do I need to come for treatment?

The goal of the naturopathic doctor is to understand the patient and all the factors which impact his/her health. A personal treatment plan is developed to facilitate the healing process. The individualized treatment plan is different for every patient. Please consult with your naturopathic doctor for more information as to what a personalized treatment plan for your specific health needs may entail.


Naturopathy is a system of medicine that makes use of the best of conventional medicine as well as the wisdom of various traditions. Homeopathy is one of these traditions, and it refers to the use of remedies on the principle of “like cures like,” developed by a German physician named Samuel Hahnemann in the 19th century. While not used by conventional doctors in North America, homeopathy is commonly recommended in Europe by medical doctors alongside regular prescription drugs. In Ontario, naturopaths sometimes recommend homeopathic remedies as part of their comprehensive, individualized treatment plan.